Abran, A., & Buglione, L. (2003). A multidimensional performance model for consolidating balanced scorecards. Adv. Eng. Softw., 34(6), 339-349.
Albaum, G. (1997). The measurement properties of semantic scale data. Journal of The Market Research Society, 19(1).
Alexander, J. M. J., & Carpenter, D. R. (2008). Measuring Success in Interorganizational Information Systems: A Case Study. Communications of the Association for Information Systems, 22(Article 34).
Al-Mashari, M. (2003). Enterprise Resource Planning (ERP) systems : a research agenda. Industrial Management and Data Systems, 103(1), 22.
Amaratunga, D., Baldry, D., & Sarshar, M. (2001). Process improvement through performance measurement: the balanced scorecard methodology. Work Study, 50 (5), 179 - 189
Andrews, R. (2009). Organizational Task Environments and Performance: An Empirical Analysis. International Public Management Journal, 12(1), 1-23.
Andrews, R., Boyne, G. A., Law, J., & Walker, R. M. (2009). Centralization, Organizational Strategy, and Public Service Performance. Journal of Public Administration Research and Theory, 19(1), 57-80.
Andrews, R., Boyne, G. A., Law, J., & Walker, R. M. (2009). Centralization, Organizational Strategy, and Public Service Performance. Journal of Public Administration Research & Theory (10531858), 19(1), 57-80.
Babakus, E., & Boller, G. W. (1992). An empirical assessment of the SERVQUAL scale. Journal of Business Research, 24(3), 253-268.
Babakus, E., & Mangold, W. G. (1992). Adapting the SERVQUAL scale to hospital services: An empirical investigation. Health Service Research, 26, 767-786.
Baccarini, D. (1999). The Logical Framework Method for Defining Project Success. Project Management Journal, 30(4), 25-32.
Baggs, S. C. (1996). How to measure customer service effectively. Managing Service Quality, 6(1), 36-39.
Bailey, J. E., & Pearson, S. W. (1983). Development of a Tool for Measuring and Analyzing Computer User Satisfaction. Management Science, 29(5), 530-545.
Bandara, W. (2007 ). Process Modeling Success Factors and Measures. Queensland University of Technology, Brisbane, Australia.
Bandara, W., Gable, G. G., & Rosemann, M. (2005). Factors and measures of business process modelling: model building through a multiple case study. European Journal of Information Systems 14, 347-360.
Benbasat, I., & Barki, H. (2007). Quo Vadis, TAM? Journal of the Association for Information Systems, 8(4 (Article 3)), 211-218.
Bernroider, E. (2008). IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success. Information & Management, 45(5), 257-269.
Bhattacherjee, A. (2001). Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25(3), 351-370.
Bigné, J. E., Martínez, C., Miquel, M. J., & Andreu, L. (2003). SERVQUAL Reliability and Validity in Travel Agencies. Annals of Tourism Research, 30(1), 258-262.
Bingi, P., Sharma, M., & Godla, J. (1999). Critical issue affecting the ERP Implementation. Information Systems Management, 16(3), 7-14.
Boyne, G. A., & Meier, K. J. (2009). Environmental Turbulence, Organizational Stability, and Public Service Performance. Administration & Society, 40(8), 799-824.
Brady, M. K., & Cronin, J. J. (2001). Some new thoughts on conceptualizing perceived service quality: A hierarchical approach. Journal of Marketing, 65(3), 34-49.
Brayfield, A. H., & Rothe, H. F. (1951). An Index of Job Satisfaction. Journal of Applied Psychology, 35(5), 307-311.
Brown, T. J., Churchill, G. A., & Peter, J. P. (1993). Improving the measurement of service quality. Journal of Retailing, 69, 127-139.
Brynjolfsson. (2003 ). The IT Productivity Gap. [Electronic Version]. Optimize.
Brynjolfsson, E., & Hitt, L. M. (2000). Beyond Computation: Information Technology, Organizational Transformation and Business Performance. Journal of Economics Perspectives, 14(4), 23-48.
Burlton, R. T. (2001). Business process management : profiting from process Sams Publishing.
Burton-Jones, A., & Gallivan, M. J. (2007). Toward a Deeper Understanding of System Usage in Organizations : A Multilevel Perspective. MIS Quarterly, 31, (4), 657-679.
Byrd, T. A., & Davidson, N. W. (2003). Examining possible antecedents of IT impact on the supply chain and its effect on firm performance. Information & Management, 41(2), 243-255.
Cameron, K. S., & Whetton. (1983). Some Conclusions about organizational effectiveness In Organizational Effectiveness : A comparison of Multiple Models (pp. 261-277). New York: Academic Press.
Chaffey, D., & Wood, S. (2005). Business information management : improving performance using information systems. New York Prentice Hall
Chand, D., Hachey, G., Hunton, J., Owhoso, V., & Vasudevan, S. (2005). A balanced scorecard based framework for assessing the strategic impacts of ERP systems. Computers in Industry, 56(6), 558-572.
Chang, J. C. J., Torkzadeh, G., & Dhillon, G. (2004). Re-examining the measurement models of success for Internet commerce. Information & Management, 41(5), 577-584.
Chi Cui C, Lewis B R, & W, P. (2003). Service quality measurement in the banking sector in South Korea International Journal of Bank Marketing (UK) 21(4), 191-202.
Chin, W. W., Johnson, N., & Schwarz, A. (2008). A Fast Form Approach to Measuring Technology Acceptance and other Constructs. MIS Quarterly, 32(4), 687-703.
Clarke, A. (1999). A practical use of key success factors to improve the effectiveness of project management. International Journal of Project Management, 17(3), 139-145.
Clarke, R. (2008). An Exploratory Study of Information Systems Researcher Impact. Communications of the Association for Information Systems, 22(Article 1), 1-32.
Coleman, V., & Bair, L. (1997). Toward a TQM paradigm: Using SERVQUAL to measure library service quality. College & Research Libraries, 58(3), 237.
Corea, S., & Watters, A. (2007). Challenges in Business Performance Measurement: The Case of a Corporate IT Function. In Business Process Management (pp. 16-31).
Coulthard, L. J. M. (2004). Measuring service quality: A review and critique of research using SERVQUAL. International Journal of Market Research, 46(4), 479-497.
Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. Journal of Marketing, 56(3), 55.
Crowston, K., James, H., & Annabi, H. (2006). Information systems success in free and open source software development: theory and measures. Software Process: Improvement and Practice, 11(2), 123-148.
Davenport, T. (1998). Putting the enterprise into the enterprise systems. Harvard Business Review, 76(4), 121-131.
Davenport, T. (2000). Mission Critical. Boston,MA: Harvard Business School Press.
Davern, M. J., & Kauffman, R. J. (2000). Discovering potential and realizing value from information technology investments. Journal of Management Information Systems, 16(4), 121-143.
Davis, F. D. (1989). Perceived Ease of Use, and User Acceptance of Information Technology. MIS Quarterly, 13(3), 319-340.
Davis, F. D., Bagozzi, R. P., & Warshaw, P. (1989). User Acceptance of Computer Technology ; A Comparison of Two Theoretical Models. Management Science, 35(8), 982-1003.
Davison, J., & Deeks, D. (2007). Measuring the potential success of Information Systems Implementation. Journal of Measuring Business Excellent, 11(4), 75-81.
DeLone, & McLean. (2004.). Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model. International Journal of Electric Commerce, 9(1), 31-47.
DeLone, & McLean, E. R. (1992). Information Systems Success: The Quest for the Dependent Variable. Information Systems Research, 3(1), 60-95.
DeLone, & McLean, E. R. (2002). Information Systems Success Revisited. Paper presented at the Proceedings of the 35th Hawaii International Conference on System Sciences.
DeLone, & McLean, E. R. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30.
DeLone, W. H. (1988). Determinants of Success for Computer Usage in Small Business. MIS Quarterly, 12(1), 51-61.
Desarbo, W. S., Jedidi, K., & Sinha, I. (2001). Customer Value Analysis in a Heterogeneous Market. Strategic Management Journal, 22(9), 845-857.
Doll, W. J., & Torkzadeh, G. (1988). The measurement of End-User Computing Satisfaction. MIS Quarterly, 12(2), 259-274.
Doll, W. J., & Torkzadeh, G. (1998). Developing a multidimensional measure of system-use in an organizational context. Information & Management, 33(4), 171-185.
Donnelly, M., Kerr, N. J., Rimmer, R., & Shiu, E. M. (2006 ). Assessing the quality of police services using SERVQUAL. Policing: An International Journal of Police Strategies & Management, 29 (1 ), 92 - 105.
Edward, J. G., & Sanders, G. L. (1998). Dimensions of information systems success. In Information systems success measurement (pp. 13-45): IGI Publishing.
Edward, W. N. B. (2008). IT Governance fo Enterprise Resource Planning support by the DeLone-McLean Model of Information Systems Success. Information and Management Journal, 45, 257-269.
Epstein, M. J., & Weisner. (2006). Performance Measurement and Management Control.
Ernst, & Young, L. (1998). Measures that Matters. Cambridge,MA: Ernst & Young Centre for Business Innovation.
Espinosa, J. A., DeLone, W. H., & Lee, G. (2006). Global boundries, tasks process and IS project success: a field study. Information Technology and People, Vol.19(No.4), pp. 345-370.
Eun Kyoung, Y., & Kee Moon, C. (2008). Critical to Quality in Telemedicine Service Management: Application of DFSS (Design For Six Sigma) and SERVQUAL. Nursing Economic$, 26(6), 384-388.
Evans, J. R., & Lindsay, W. M. (2005 ). The management and control of quality (6 ed.). Cincinnati, OH: South-Western: Thomson Learning.
Farbey , B., Land, F., & Targett, D. (1993). How to Assess your IT Investment: A Study of Methods and Practice: Oxford: Butterworth-Heineman.
Farbey, B., Land, F., & Targett, D. (1999). Evaluating Investments in IT: Finding A Framework. In L. P. Willcocks & S. Lester (Eds.), Beyond the IT Productivity Paradox (pp. 183-215). Chichester,UK: Wiley.
Francalanci, C., & Morabito, V. (2008). IS integration and business performance: The mediation effect of organizational absorptive capacity in SMEs. Journal of Information Technology, 23(4), 297-312.
Franceschini, F. (1998). Comparing Tools for Service Quality Evaluations. International Journal of Quality Science, 3(4), 356-367.
Franceschini, F., & Rossetto, S. (1997 ). On-line service quality control: the ‘Qualitometro’ method. De Qualitate, 6 (1), 43-57.
Fusilier, M., & Durlabhji, S. (2008). An Investigation of the Integrated Model of User Technology Acceptance: Internet user Samples in Four Countries. . Journal of Educational Computing Research, , 38(2), 155-182.
Gable, G. G. (1997). Consultant engagement success: the centrality of good relations, Hershey, PA, USA.
Gable, G. G. (1996 ). A Multidimensional Model of Client Success When Engaging External Consultants. Management Science, 42(8), 1175-1198.
Gable, G. G., & Chin, W. W. (2001). Client Versus Consultant Influence On Client Involvement In Computer System Selection Projects: A Two Factor Model Of The Theory Of Planned Behavior. Paper presented at the Twenty-Second International Conference on Information Systems.
Gable, G. G., Sedera, D., & Chan, T. (2003). Enterprise System Success: A measurement Model. Paper presented at the Twenty-Fourth International Conference on Information Systems.
Gable, G. G., Sedera, D., & Chan, T. (2008 ). Re-conceptualizing Information System Success: The IS-Impact Measurement Model. Journal of the Association for Information Systems, Vol. , 9,Issue(7), 337-408.
GarcÃa-Morales, V. c. J., Lloréns-Montes, F. J., & Verdú-Jover, A. J. (2008). The Effects of Transformational Leadership on Organizational Performance through Knowledge and Innovation. British Journal of Management, 19(4), 299-319.
Garvey, G. T., & Milbourn, T. T. (2000). EVA versus Earnings: Does It Matter Which Is More Highly Correlated with Stock Returns? Journal of Accounting Research, 38, 209-245.
Graeser, V., Willcocks, L., & Pisanias, N. (1998). Developing the IT Scorecard. Wimbledon, London: Business Intelligence Ltd.
Graham, H. (2009). Measuring organizational performance: beyond the triple bottom line. Business Strategy and the Environment, 18(3), 177-191.
Greasley, A., & Barlow, S. (1996). Using simulation modelling for BPR: resource allocation in a police custody process. International Journal of Operations & Production Management, 18(9/10), 978 - 988.
Grover, S., Jeong, S. R., & Segars, A. H. (1996). Information Systems Effectiveness : The Construct Space and Patterns of Application. Information & Management, 31, 177-191.
Grover, V., Myun Joong, C., & Teng, J. T. C. (1996). The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions. Journal of Management Information Systems, 12(4), 89-116.
Guimaraes, T., Curtis, P. A., & Brian, M. J. (2009). A New Approach to Measuring Information Systems Quality. The Quality Management Journal, 16(1), 42.
Guimaraes, T., Magid, I., & Lu, M. T. (1992). The Determinants of DSS Success: An Integrated Model. Journal of Decision Science, 23(2), 409-430.
Guimaraes, T., Sandy, S. D., & James, M. (2007). Assessing the Impact From Information Systems Quality. The Quality Management Journal, 14(1), 30.
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347.
Gunasekaran, A., Patel, C., & McGaughey, R. E. (2004). A framework for supply chain performance measurement. International Journal of Production Economics, 87(3), 333-347.
Gurbaxani, V., & Whang, S. (1991). The Impact of Information Systems on Organizations and Market. Communications of the ACM, 34(1), 59-73.
Hitt, L., & Brynjolfsson, E. (1996). Productivity, Business Profitability, and Consumer Surplus: Three Different Measures of Information Technology Value. MIS Quarterly, 20(2).
Ho, A.-L. (2008). What affects organizational performance? The linking of learning and knowledge management. Industrial Management & Data Systems, 108(9), 1234-1254.
Hong, S., & Nah, F. H. (2000). Measuring IS Impact at the Firm Level: A Review of Literature.
Hsueh, Y.-L., Rogge, M. S., Shaw, W.-T., Yamamoto, S., & Kazovsky, L. G. (2005). Quality of service support over SUCCESS-DWA: a highly evolutional and cost-effective optical access network. Paper presented at the Optical Fiber Communication Conference, 2005. Technical Digest. OFC/NFOEC.
Hussein, R. (2005). The impact of organizational factors on information systems success : an empirical investigation in the Malaysian E-Government Agencies
Ifinedo, P. (2006). Extending the Gable et.al. Enterprise Systems Success Measurement Model : A Preliminary Study. Journal of Information Technology Management, XVII(1), 14-33.
Ifinedo, P. (2008). Impacts of Business Vision, Top Management Support, and External Expertise on ERP Success. Business Process Management Journal, 14(4), 551-568.
Iivari, J. (2005). An empirical test of the DeLone-McLean model of information system success. SIGMIS Database, 36(2), 8-27.
Ives, B., Margrethe, H. O., & Jack, J. B. (1983). The measurement of user information satisfaction. Commun. ACM, 26(10), 785-793.
Jennex, M. E., Smolnik, S., & Croasdell, D. (2007). Towards Defining Knowledge Management Success. Paper presented at the System Sciences, 2007. HICSS 2007. 40th Annual Hawaii International Conference
Jeston, J., & Nelis, J. (2008). How can we demystify Business Process Management. In Brusiness Process Management. Burlingham, MA: Elsevier Ltd.
Jiang, J. J., Klein, G., & Carr, C. L. (2002). Measuring information system service quality: Servqual from the other side. Mis Quarterly, 26(2), 145-166.
Jiang, J. J., Klein, G., & Crampton, S. M. (2000). A Note on SERVQUAL Reliability and Validity in Information System Service Quality Measurement. Decision Sciences, 31(3), 725-744.
Kang, H., & Bradley, G. (2002). Measuring the performance of IT services: An assessment of SERVQUAL. International Journal of Accounting Information Systems, 3(3), 151-164.
Kaplan, & Norton, D. P. (1996). The Balanced Score Card. Boston,MA: Harvard Business School Press.
Kaplan, R., & Norton, D. (1992 ). The balanced scorecard - measures that drive performance. Harvard Business Review(January-February), 71-29.
Kellen, V. (2003). Business Performance Measurement. At the Crossroads of Strategy,Decision-Making, Learning and Information Visualization [Electronic Version]. Retrieved 12 December,2008 from http://www.kellen.net/bpm.htm.
Kennerley, M., & Neely, A. (2003). Measuring performance in a changing business International Journal of Operations & Production Management (UK), 23 (2), 213 - 229.
Kerzner, H. (2006). Project Management. A Systems Approach to Planning,Scheduling and Controlling (9 ed.). Berea,Ohio,USA: John Wiley & Sons Inc.
Ketokivi, M. A., & Schroeder, R. G. (2004). Perceptual measures of performance: fact or fiction? Journal of Operations Management, 22(3), 247-264.
Kettinger, W. J., & Lee, C. C. (1995). Perceived service quality and user satisfaction with the information service function. Decision Sciences, 25(5,6), 737.
Kettinger, W. J., & Lee, C. C. (1999). Replication of Measures in Information Systems Research: The Case of IS SERVQUAL*. Decision Sciences, 30(3), 893-899.
King, S., & Burgess, T. (2006). Beyond critical success factors: A dynamic model of enterprise system innovation. International Journal of Information Management, 26(1), 59-69.
Klaus, H., Rosemann, M., & Gable, G. G. (2000). What is ERP? Information Systems Frontier, 2(2), 141-162.
Lai, K.-H., Ngai, E. W. T., & Cheng, T. C. E. (2004). An empirical study of supply chain performance in transport logistics. International Journal of Production Economics, 87(3), 321-331.
Lam, S. S. K., & Woo, K. S. (1997). Measuring service quality: A test-retest reliability investigation of SERVQUAL. Journal of the Market Research Society, 39(2), 381-396.
Latiff, A.-H. (2005). Informatin Quality Managemet: Theory and Applications: Idea Group Publishing Inc.
Laudon, A., & Laudon, B. (2006). Information Systems.
Lee, S., Kim, J., Choi, Y., & Lee, S.-G. (2009). Effects of IT knowledge and media selection on operational performance of small firms. Small Business Economics, 32(3), 241-257.
Lee, S.-Y., Kim, H.-W., & Gupta, S. (2009 ). Measuring open source software success. The International Journal of Management Science, 37(2), 426-438.
Lester, A. (2006). Project Definition. In Project Management, Planning and Control : Managing Engineering, Construction and Man. Burlington: Butterworth-Heinemann.
Lester, A. (2006). Project Success Criteria. In Project Management, Planning and Control : Managing Engineering, Construction and Man. Burlington: Butterworth-Heinemann.
Limayem, M., & Cheung, C. M. K. (2008). Understanding information systems continuance: The case of Internet-based learning technologies. Information & Management, 45(4), 227-232.
Lin, H. Y., Hsu, P. Y., & Ting, P. H. (2006). ERP systems success: An integration of IS success model and balanced scorecard. Journal of Research and Practice in Information Technology, 38(3), 215-228.
Lok, P., Hung, R. Y., Walsh, P., Wang, P., & Crawford, J. (2005). An Integrative Framework for Measuring the Extent to which Organizational Variables Influence the Success of Process Improvement Programmes. Journal of Management Studies, 42(7), 1357-1381.
Ma, J., Harvey, M. E., & Hu, M. Y. (2007). Assessing the multidimensional and hierarchical structure of SERVQUAL. Psychological Reports, 101(2), 378-391.
McLachlin, R. (1999). Factors for Consulting Engagement Success. management Decision, 37(5), 394-404.
McLachlin, R. (2000). Service Quality in Consulting : what is Engagement Success. management Decision, 10(4), 239-247.
Myers, M. D. (1995). Dialectical hermeneutics: a theoretical framework for the implementation of information systems. Information Systems Journal, 5(1), 51-70.
Nam, S. (2008). Service Quality in Retail Banking: A Cross-Cultural Perspective. The Journal of American Academy of Business, Cambridge, 13(2), 223-230.
Nanni, A. J., Dixon, J. R., & Vollmann, T. E. (1990). Strategic Control and performance measurement. Journal of Cost Management, Summer, 33-42.
Nelly, A. (1999). The performance measurement revolution: why now and what next? . International Journal of Operations & Production Management (UK) 19(2), 205-229.
Nelly, A. (2002). Business performance measurement : theory and practice. In: Cambridge University Press.
Otley, D. (1999). Performance management: a framework for management control systems research. Management Accounting Research, 10(4), 363-382.
Pakdil, F., & AydIn, Ö. (2007). Expectations and perceptions in airline services: An analysis using weighted SERVQUAL scores. Journal of Air Transport Management, 13(4), 229-237.
Paper, D., & Chang, R.-D. (2005). The State of Business Reengineering: A search for Success Factors. Total Quality Management and Business Excellence, 16(1), 121-133.
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1991). Refinement and reassessment of the SERVQUAL scale. Journal of Retailing, 67(4), 420-450.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). A conceptual model of service quality and its implications for future research. Journal of Marketing, 49, 41-50.
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: a multi-item scale for measuring consumer perceptions of the service quality. Journal of Retailing, 64(1), 12-40.
Patrick, A., McCleary, K. J., & Swan, J. E. (1996). servqual revisted : a critical review of service quality. The Journal of Service Marketing, 10(6), 62-81.
Peffers, K., Gengler, C., & Tuunanen, T. (2003). Extending Critical Success Factors Methodology to Facilitate Broadly Participative Information Systems Planning. Journal of Management Information Systems, 20(1), 51-85.
Pollack, B. L. (2008). The nature of the service quality and satisfaction relationship. Empirical evidence for the existence of satisfiers and dissatisfiers. Managing Service Quality, 18(16), 537-558.
Rai, A., Lang, S. S., & Welker, R. B. (2002). Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis. Information Systems Research, 13(1), 50-69.
Remenyi, D., Money, A., Sherwood-Smith, M., & Irani, Z. (2000 ). The effective measurement and management of IT costs and benefits (2 ed.). Oxford: Butterworth-Heinemann.
Richard, B., & Myers, M. D. (2004). Special Issue on Action Research in Information Systems: Making IS Research Relevant to Practice-Foreword. MIS Quarterly Special Issue, 28(3), 329-335.
Rockart, J. F., & Adam, D. C. (1984). Engaging Top Management in Information Technology. Sloan Management Review (pre-1986), 25(4), 3.
Rogers, E. W., & Wright, P. M. (1998). Measuring organizational performance in strategic human resource management: Problems, prospects and performance information markets. Human Resource Management Review, 8(3), 311-331.
Rosemann, M., & Vessey, I. (2005). Linking Theory and Practice: Performing a Reality Check on a Model of IS Success. Paper presented at the Proceedings of the Thirteenth European Conference on Information Systems, Regensburg, Germany. .
Rosemann, M., & Wiese, J. (1999). Measuring the performance of ERP software: a Balanced scorecard approach. Paper presented at the 10th Australasian Conference on Information System, Wellington.
Rotchanakitumnai, S. (2008). Measuring e-government service value with the E-GOVSQUAL-RISK model. Business Process Management Journal, 14(5), 724-737.
Rust, R. T., & Oliver, R. L. (1994). Service qualty: insights and managerial implications from the frontier. In R. T. Rust & R. L. Oliver (Eds.), Service quality: New Directions in Theory and Practice (pp. 1-19). Thousand Oaks: Sage Publications.
Sachenko, A. (2006). Foundations of Information Systems in Business [Electronic Version].
Schvaneveldt, S. J., Enkawa, T., & Miyakawa, M. (1991). Consumer evaluation perspectives of service quality: evaluation factors and two-way model of quality. Total Quality Management . , 2(2).
Seddon. (1997). A Respecification and Extension of the DeLone and McLean Model of IS Success. Information Systems Research, 8(3), 240.
Seddon, D.Standy, S., Ravi, P., & Matthew, B. (1998). The IS Effectiveness Matrix: The Importance of Stakeholder and System in Measuring IS Success. Paper presented at the Proceedings of the International Conference on Information Systems, Helsinki,Finland.
Seddon, Graeser, V., & Willcocks, L. (2002). Measuring organizational IS effectiveness: an overview and update of senior management perspectives. SIGMIS Database, 33(2), 11-28.
Seddon, & Kiew, M. Y. (2004 ). A Partial Test and Development of Delone and McLean Model of Success. Australian Journal Information Systems, Vol.4.(No.1), pp. 90-109.
Seddon, Sandy, S., Ravi, P., & Matthew, B. (1999). Dimensions of information systems success. Communications of AIS, 2(3es), 5.
Sedera, D., & Guy, G. G. (2004, December 12-15). A factor and structural equation analysis of the enterprise systems success measurement model. Paper presented at the Twenty-Fifth International Conference on Information Systems, Washington, D.C.
Selim, H. M. (2007). Critical success factors for e-learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396-413.
Shai, R., Gad, V., & Stuart, S. (2006). Project Control : Literature Review. Project Management Journal, 37(4), 5-14.
Shang, S., & Seddon, P. B. (2002). Assessing and managing the benefits of enterprise systems: the business manager's perspective. Information Systems Journal, 12(4), 271-299.
Shanks, G., Parr, A., Hu, B., Corbitt, B., Thanasankit, T., & Seddon, P. (2000, July 3-5,2001). Differences in critical success factors in ERP systems implementation in Australia and China: a cultural analysis. Paper presented at the Proceedings of the 8th European Conference on Information Systems.
Shelley, F. (2007). CHANGE MANAGEMENT: ENSURING SUCCESS IN YOUR ERP IMPLEMENTATION. Government Finance Review, 23(2), 34.
Shimin, C., & James, L. D. (1997 ). Economic value added (EVA): An empirical examination of a new corporate performance measure. . Journal of Managerial Issues, 9(3), 318-333.
Simmons, R. (2000). Performance Measurement and Control Systems for Implementing Startegy: Prentice Hall.
Smith, R. F. (2006.). How Process can Drive Strategy. In Business Process Management and the Balanced Scorecard: Using Process as Strategic (pp. 1): J. Willey & Sons Inc., Hoboken.
Smith, R. F. (2006.). World of Change. In Business Process Management and the Balanced Scorecard: Using Process as Strategic (pp. 1): J. Willey & Sons Inc., Hoboken.
Smithson, S., & Hirschheim, R. A. (1998 ). “Analysing information systems evaluation: another look at an old problem. European Journal of Information Systems, 7(3), 158-174.
Srivastava, S. C., & Teo , T. S. H. (2006). What Facilitates E-Government Development?: A Cross-Country Analysis. E-Government: An International Journal, 4(4), 365-378.
Stacie, P., Delone, W., & McLean, E. (2008). Measuring information systems success: models, dimensions, measures, and interrelationships. European Journal of Information Systems, 17(3), 236-263.
Stern Stewart Corporation (2002). What is EVA? http://www.sternstewart.com/evaabout/whatis.shtml. Accessed Novemeber.
Steven, R. K. (2007). Improving Organizational Performance through Performance Audits. Government Finance Review, 23(2), 62.
Talha, M. (2004). Total Quality Management (TQM): an overview. The Bottom Line: Managing Library Finance, 17(1), 15-19.
Taylor-Cummings, A., & Feeny, D. F. (1997). The development and implementation of systems: bridging the user-IS gap. In L. Willcocks, Feeny, D., Islei, G (Ed.), Managing IT as a Strategic Resource (pp. 71-202. ): McGraw Hill, Maidenhead.
Teas, R. K. (1993). Expectations, performance, evaluation, and consumers’ perceptions of quality. Journal of Marketing, 57 132-139.
Terry, C.-D. (2007). Project Success. In J. K. P. Peter W. G. Morris (Ed.), The Wiley Guide to Managing Projects (pp. 99-122).
Thomas, G., & Fernández, W. (2008). Success in IT projects: A matter of definition? International Journal of Project Management, 26(7), 733-742.
Torkzadeh, G., & Doll, W. J. (1999). The development of a tool for measuring the perceived impact of information technology on work. Omega, 27(3), 327-339.
Torkzadeh, G., Koufteros, X., & Doll, W. (2005). Confirmatory factor analysis and factorial invariance of the impact of information technology instrument. Omega, 33(2), 107-118.
Torkzadeh, G., & Lee, J. (2003). Measures of perceived end-user computing skills. Information & Management, 40(7), 607-615.
Torres, J., Sarriegi, J., Santos, J., & Serrano, N. s. (2006). Managing Information Systems Security: Critical Success Factors and Indicators to Measure Effectiveness. In Information Security (pp. 530-545).
Van Dyke, T. P., Prybutok, V. R., & Kappelman, L. A. (1999). Cautions on the use of the SERVQUAL measure to assess the quality of information systems services. Decision Sciences, 30(3), 877-891.
Walden, E. A., & Browne, G. J. (2009 ). Sequential Adoption Theory: A Theory for Understanding Herding Behaviour in Early Adoption of Novel Technologies. Journal of the Association for Information Systems, 10(1), 31-62.
Wang, Y.-S., & Liao, Y.-W. (2008). Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success. Government Information Quarterly, 25(4), 717-733.
Wateridge , J. (1998). How can IS/IT projects be measured for success? . International Journal of Project Management, 16(1), 59-63.
Wong, B., & Arjpu, C. (2007, 5-7 December, 2007). A Study of How User Satisfaction and User Dissatisfaction Affect the Success of an Information System. Paper presented at the Australasian Conference on Information Systems, Toowoomba,QLD.
Wulf, L. D., & Sokol, J. B. (2005). Customs Modernization Handbook. Washington,D.C.: The International bank for Reconstruction and Development/The World Bank.
Yang , C. C., & Wong, R. (2006). Measuring Success Factors of E-Commerce Infomediary. Paper presented at the The Tenth Pacific Asia Conference on Information Systems (PACIS 2006).
Yoon, S., & Suh, H. (2004). Ensuring IT consulting SERVQUAL and user satisfaction: A modified measurement tool. Information Systems Frontiers, 6(4), 341-351.
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996). The Behavioural Consequences of Service Quality. Journal of Marketing, 60, 31-46.